At ZENLATHOS, we are committed to providing products and services of the highest quality. We understand that occasionally, circumstances may require a refund. This Refund Policy outlines the conditions and procedures for obtaining a refund.
Eligibility for Refund
- Products must be returned within 30 days of purchase.
- Goods must be in their original condition and packaging.
- A receipt or proof of purchase is required.
Non-refundable Items
Certain items are ineligible for refunds, including but not limited to:
- Gift cards
- Downloadable software products
- Customized or personalized items
Refund Process
To initiate a refund, please follow these steps:
- Contact our customer service team at [email protected] to request a return authorization.
- Pack the item securely and send it to the address provided in the return authorization.
- Once the item is received, we will inspect it and notify you of the status of your refund.
Refund Timelines
Upon approval of your return, a credit will be applied to your original method of payment within 5-10 business days. Processing times may vary based on your financial institution.
Contact Us
If you have any questions regarding our Refund Policy, please contact us at:
ZENLATHOS
123 Business Avenue
Suite 456
Commerce City, CC 78901
Phone: (123) 456-7890